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Agentic AI promises richer customer experiences but brings testing, safety, and cost challenges; this article outlines practical strategies to de-risk deployments and scale responsibly.
Cisco's latest report reveals how agentic AI is revolutionizing B2B customer experience through autonomous decision-making, predictive capabilities, and ethical governance.
Kuljesh Puri of Persistent Systems shares insights on how AI is revolutionizing telecom and media call centers through predictive analytics, automation, and seamless omnichannel experiences.